CYMETRYC INSTALLER

​(For Windows 10 or 11)

Please click to download the install file and double-click to start the install process.

If you require Admin rights to install, please contact your local IT staff.

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DOWNLOAD WINDOWS INSTALLER
Install
Uninstall
Whitelisting Details
Install

INSTALLATION INSTRUCTIONS

After clicking download, you should see a file downloaded in your browser or to your C:\Downloads folder.

BrowserDownload  


DownloadFolder


Double click the file to begin the install.

Windows Defender or other security software may ask you to approve the file.  Click More Info then Run Anyway.


This will launch the installer.  Click NEXT and follow the prompts to complete the installation.

Installer


Double click the new Cymetryc icon on your desktop.  First time users, click Register first time user.  Enter your email address and click register.


                    RegisterF                     EnterEmailAndRegister


You will receive an email with a temporary password.  Login with the temporary password, you will be asked to reset to your password.   Next you will login with your email and new password.


Depending on the latest updates, you may receive a dialog asking you to update the version of Cymetryc.

NewVersionAvailable

Click OK.


After starting the update process, you will see a window like the one below.

UpdateSummary

Click Next and let this process run.  When complete, launch Cymetryc again.


If you have any problems, please contact support@cymetryc.com.

Uninstall

UNINSTALL INSTRUCTIONS

To start the uninstall process, you must first open Add or Remove Programs in Settings on your pc.


Press the windows key on your keyboard


In the search bar enter Add or remove programs  and select the option that appears.


Select Cymetryc Desktop, click the elipses ... and click uninstall from the menu.



If the Cymetryc icon is still on your desktop, please delete it.


Lastly, clear out your install folder. Open File Explorer and locate the following folder: C:\Program Files (x86)\Cymetryc\Desktop & delete this folder.


Whitelisting Details
WHITELISTING INFORMATION
For Cymetryc Desktop  installations where Customers have security restrictions based on the full application path, then this path will need to be updated when upgrading to Cymetryc Desktop v2.0.1.0 from previous versions.  If this is done at the parent path level C:\Program Files (x86)\Cymetryc then no changes should be required.

The following URLs need to be accessible and should be set to bypass Proxy servers.  Port 443
https://corpapi.cymetryc.com/api/
https://contentapi.cymetryc.com/api/
https://api.cymetryc.com/api/

In addition, the following URLs need to be accessible for direct access.
Access to file storage at https://testwithsts.sharepoint.com
Access to result viewing at https://portal.cymetryc.com

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